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The Source at Meadowhall is celebrating after achieving the Matrix Standard, the unique quality framework for the effective delivery of information, advice and guidance on learning and work.
The journey to achieve the standard began 6 months prior to assessment and was both enjoyable but challenging. The process allowed us to exam the systems we had in place and build on what we were already doing making our whole service even more efficient and effective. We found working with the standard gave us the flexibility we needed to ensure tangible business benefits and it got us to think clearly about communications and interactions with our customers.
Particular strengths highlighted by the matrix Assessor included the impressive rapid response rates to customer enquiries and The Source's reputation for treating learners, staff, visitors, employers and partners like members of its' extended family.
What our customers had to say about us:-
- "Totally professional - they consistently offer learners much more than any other provider"
- "My learning has been a roller coaster of ups and downs and The Source have kept me from falling out"
- "They are good partners - always open to possibilities to build on learners potential"
- "They are great at helping you gain and sustain not just a job but a career"
The standard is about people doing their best and achieving their potential - the achievement of the matrix Standard demonstrates our quality approach to everything we do!