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With all of the doom and gloom in the press and on the TV regarding credit crunches and recessions, it is refreshing to see a local company taking the bull by the horns to aim to bring some good news to the economy. Concensio Ltd, based in Dronfield, are business performance improvement specialists with an impressive track record of working with some of the biggest companies in the UK. Over the last 9 years the directors, Howard and Catherine, have helped to reduce costs, improve sales and develop the customer experience for the likes of Virgin Holidays, Norwich Union and T-Mobile. Howard states "It is great to see companies such as these investing money in their future and getting instant returns. One airline call centre literally doubled its cross-sales overnight following re-training!".
The company, whose name is derived from the Latin for "co-operate", have up until now always provided bespoke interventions for businesses where they undertake a diagnostic scan of the business, design any materials needed to improve specific areas, deliver them and consolidate the changes with staff whilst they undertake their actual roles. This approach better embeds any changes to the workplace ensuring strong results. Whilst they are to continue delivering this kind of service, they are expanding their customer proposition to include three key open courses. Catherine explains "Bespoke interventions can take time to develop and incur costs that, under current climate conditions, may not be within reduced budgets as companies aim to lower costs. Whilst we know that businesses will get an instant return on their investment, we fully understand that there is nervousness in the economy at the moment and companies are looking to reduce their development expenditure. As an alternative, sending staff on open courses that deliver performance improvement is often a quicker and cheaper way to grow the business."
Three courses have been developed that companies can send their staff on at The Source. "We were very impressed with the facilities offered by Mike and his team and knew that this would be a partnership to boost business performance." states Howard. "The courses on offer develop sales, customer service and motivation. They have been designed based on the main needs of all of the companies we have worked with over the last 9 years and to this extent we know that they work!"
Full details of the courses on offer are available at http://www.concensio.co.uk/ along with the dates of the next courses and contact details of Howard and Catherine to make bookings.